5 STAR AIRLINE SKYTRAX

JAL is proud to be a World 5-Star Airline.

What Is Skytrax?
Founded in 1989, Skytrax is an international airline rating company based in London, England. Skytrax evaluates airlines from all over the world, and their World Airline Awards is standard for global evaluation of airlines.
The Highest Award for Global Airlines
The World Airline Star Ratings is an airline quality ranking based on global standards. Airlines awarded the 5-Star rating are those whose front-line products and services are assessed against the highest standards of quality.

5-STAR QUALITY,
AT YOUR SERVICE

AIRPORT
LOUNGE

An oasis for you to relax in, before or between flights. Enjoy a quiet and spacious environment where you can dine, rest, shower or do work.

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COMFORTABLE
SEATS

Contrary to industry practice, we reduced the number of seats in Economy Class and designed the seatback to be slimmer in order to give you more legroom and a truly comfortable flying experience. This is the JAL Sky Wider seat that has won Best Economy Class Seat at the World Airline Awards in 2017 and 2018..

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INFLIGHT
MEAL

We work with some of the country's best chefs to design meals that are more than just delicious, but also an enjoyable part of your overall onboard experience.

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INFLIGHT
ENTERTAINMENT

We welcome you with a wide variety of inflight entertainment ranging from the latest movies to popular films, and from fun games and chart-topping music, to rakugo and other Japanese entertainment programs.

*Entertainment systems vary across the types of aircraft operated.

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CUSTOMER
REVIEWS

  • AIRPORT LOUNGE
    • Airport experience with JAL continues to be the best in the world. Service by the First lounge staff in Narita is that of a 5 star hotel.
    • Amazing Sakura lounge service and staff attentiveness and hospitality.
    • The food in the lounge is great, especially the beef curry and variety of drinks is fantastic!
  • SEATS
    • Excellent seating space in Economy class!
    • The seat was the best I had on Economy class.
    • The planes (787) layout and Economy seat spacing is very nice. The 2 x 4 x 2 config is a dream compared to other airlines.
    • Your Premium Economy seat is just amazing, plenty of space, and the small partition makes it more personal and private.
    • The Business Class seat is excellent, one of the best in the sky.
  • INFLIGHT MEALS
    • I have never flown so well. Kind, hospitable service from the staff; delicious meals and free-flowing drinks.
    • In-flight meals are fantastic. I love the Japanese meals prepared for the business class cabin and look forward to it even after staying in Japan.
    • The business class western meal that I selected was delicious in every course. The wagyu steak was the best steak ever aboard any airlines including JAL.
    • The vegetarian meal I had was also wonderful,so good I took a photo of it to show my mother after!
  • INFLIGHT ENTERTAINMENT
    • You have quite a wide and recent movies for selection.
    • It is great that you have manga comic to read on your planes.
  • OTHER
    • Professional and Polite attitude from all employees from check-in, lounge service, and flight crew. Excellent!
    • Omotenashi! Your cabin crew service and friendliness is second to none. Nice, warm and attentive.
    • The cabin crews are sincere, warm and so very polite - all with a smile. They are well trained and professional. Everything is clean and organized.
    • The craft is always cleaner than the other airlines.
    • The bathroom facilities were excellent and the cabin crew kept it very clean. I really appreciated the wash let facility on board the flight.

FLY LIKE A STAR WITH OUR 5-STAR SERVICE

JAL AWARD HISTORY

JAL's excellent services have been recognized with many awards.

2018 TRAVELER'S CHOICER trip advisor®
TripAdvisor has awarded Japan Airlines as "2018 Best Airline in Japan"
ON-TIME PERFORMANCE SERVICE AWARDS Flight Global Incorporating FLIGHTSTATS 2017
Asia-Pacific's No.1 on-time performance
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