• Bookings: Airlines / Passengers / Fares / Departure date / Itinerary / Portion / Seat assignment
• Waitlist / Seat selection / Special meal requests / Diaper requests

• How to manage booking?
• Passengers traveling with a JMB International Upgrade Award
• • Reservation Changes and Refunds
  • Who can purchase flight tickets?
  • Which itineraries can be purchased?
  • Purchase deadline
  • Payment
  • How to receive e-ticket
  • Issue a web receipt
• Important notices / contact information
• Cookie settings

Which airlines can be booked?

JAL international flights can be booked on this website.

• * Certain connecting flights on other airlines can also be booked. Reconfirmation may be required for some other airlines. Check with the applicable airline for details.

To Page top

Who can book online? Any restriction?

Maximum number of passengers in a booking

• Number of persons who can be booked in a single booking is up to 9 persons including Adults (16 years of age or older), Youths (12 to 15 years of age), and Children(*1).
  In the case of itineraries with connections to/from flights operated by other airlines, Haruka Express Train, and/or Deutsche Bahn rail services, the maximum number of persons who can be booked in a single booking may be less than 9 persons.

Number of children and infants(*1) permitted to be accompanied by one adult

• One infant per adult over the age of 16.
• Up to 3 children and infants per adult over the age of 16.

• *1 Infants are 0-1 years of age, and children are 2-11 years of age on the first departure date.

• The following bookings cannot be made online on the JAL website. Reservations can be made at JAL Call Center (International Reservation and Information).
• Reservations made at JAL Call Center are subject to a Ticket Service Fee.

• When an infant or a child travels unaccompanied.
• When an infant or a child does not travel in the same aircraft or class of service as an adult for at least one segment of a trip, the trip is considered to be without an adult.

• * If a JMB member under the age of 12 logged in, the booking must include an adult aged 12 years or over.

• When an adult aged 16 or over travels with two or more infants
• When an adult aged 16 or over travels with four or more children under the age of 12
• When an adult travels with four or more children under the age of 12
• A pregnant passenger applicable to any of the following conditions.
  • * Medical Information Form (MEDIF) must be submitted. For details, please check here

  ■ When the expected date of delivery is within four weeks (28 days)
  ■ When there is uncertainty concerning the expected date of delivery
  ■ In the case of a multiple pregnancy
  ■ If there is a history of early delivery

• When a stretcher, medical device, or medical oxygen tank is required
  • * A Medical Information Form (MEDIF) must be submitted. For details, please check here.
• When a passenger requires more than one seat.

To Page top

Which fares can be booked online?

• Flex
• Semi-flex
• Standard
• Saver
• Special
• Special Saver

To Page top

How far in advance bookings can be made?

• Bookings can be made from 360 days prior to the departure date of the last flight in your itinerary.
• Reservation and purchase is available up to 6 hours prior to departure, or until 23:59 of the day before departure, whichever comes earlier applies.

• * You may calculate the reservation available date here.
• * An itinerary must consist of all flights departing within 360days from the day booking is made. Please book all the flights of your itinerary in a single booking.
• * The booking acceptance date of discount fares may vary.

To Page top

Which itineraries can be booked online?

• One way trip
• Round trip
• Open-jaw travel (when outbound arriving airport and inbound departing airport are different)
  e.g. Outbound flight: Los Angeles to Tokyo, inbound flight: Osaka to Los Angeles
• Stopover
• Itineraries with open sector cannot be booked or purchased online.
• To comply with U.S. transportation rules, for itineraries between U.S. and U.S. (including Hawaii and Guam) via Japan (*), at least one international flight is required to be operated by a U.S. carrier.
  Please Contact us for details.
  *Including itineraries regarded as "via Japan" by U.S. authorities.

To Page top

Which flight sectors can be booked online?

Japan domestic sectors served by the JAL group, other eligible sectors included in JAL Economy class fares, and all flight sectors shown in the booking engine.

• * Note that bookings may not be possible for some cities.

To Page top

Duplicate booking

In order to effectively offer our seats to as many customers as possible, Japan Airlines may cancel bookings when a customer makes multiple conflicting bookings(*) that cannot be actually used in terms of itinerary.

• * For further details, refer to Conditions of Carriage Sec.8 (E) - Cancellation of Reservations made by JAL.

To Page top

Waitlist

We are unable to waitlist paid tickets via the JAL website.
JAL International Reservation and Informationcan do this for you.
* We may not be able to waitlist some fares due to fare regulations.

To Page top

Seat selection

Seats on JAL group flights can be selected at the time of booking based on availability. Some booking classes may not be eligible for advance seat assignments, please check here for details.

To Page top

Special meal requests

Flights eligible for special meal requests

• JAL international flights

Special meals are not available on the following flights.

Flights that do not offer inflight meals

• Codeshare flights not operated by the JAL Group
• Domestic flights
• Other airlines' flights
• Flights for which the request deadline has already passed

Request deadline

• 25 hours before the flight scheduled departure time

Eligible passengers

• Child meal and baby meal are available for passengers under the age of 12.
  Requests for special meals other than for children and infants are limited to customers with specific religious, dietary or medical requirements.

• * Child meal and baby meal can be requested or changed when making or managing a booking.
• * Special meals other than child meal and baby meal can be requested or changed on the "manage booking" page.
• * Change of special meal must be requested by the request deadline. Special meal requests cannot be changed at the airport or on the flight.
• Special inflight meals

To Page top

Disposable diaper requests

Flights eligible for disposable diaper requests

• JAL international flights
  Disposable diaper are not available on the following flights.

  ■ Codeshare flights operated by other airlines
  ■ Other airlines' flights
  ■ Domestic flights
  ■ Flights for which the request deadline has already passed

Request deadline

• 25 hours before the flight scheduled departure time

Eligible passengers

• Passengers with infants (under the age of 3).

To Page top

How to manage booking?

JMB member Login with JMB number and PIN on the top page, select "Reservation List" from the Member menu. Non-JMB member Select "Manage Booking" on the top page and access your booking with required information.

To Page top

JMB International Upgrade Award

To use the upgrade award, you are required to purchase a ticket for the flight first, then apply the upgrade from the JMB top page upon login.
About JAL International Upgrade Awards.

If there are no seats available for an upgrade on the requested flight, the class of the purchased fare will be accommodated. Even for ticket refund due to no seats being available for upgrade, cancellation and refund charges will apply.

To Page top

Reservation Changes and Refunds

Reservation Changes

[Prior to Your Trip]
Reservations can be changed via theJAL website up to 72 hours prior to departure.

[During your Trip]
Reservations can be changed via the JAL website up to 24 hours prior to the departure of your next flight. You can select a revised flight departing 72 hours or more after your reservation change.

Example:

• When your next flight departs at 9:00 pm on January 2, the process must be completed on or before 9:00 pm on January 1.
• When you make a reservation change at 9:00 pm on January 1, you can select a revised flight that departs on or after 9:00 pm on January 4.

* No Ticket Service Fee apply for changing your reservation via the website.

* If the period for changing your reservation via the website has passed, changes will be accepted by thecall center.
Ticket Service Feewill apply for changes made via the call center.

* We may not be able to change some fares due to fare regulations. For more information, please call us.

Refunds

• Refunds are available for tickets purchased via the JAL website until 11:59 pm on the day prior to the departure date. (If you are unable to do this due to technical issues, please contact thecall center.)
• The amount to be refunded may differ from the amount which has been paid due to the exchange rate fluctuation.

To Page top

Who can purchase flight tickets?

Following conditions need to be met for passengers to purchase flight tickets on JAL website.

1. Passengers made a reservation on JAL websites on either PC or smartphone site
2. Passengers need to have an email address

• * The flight tickets of travel companions in the same booking can be purchased together.

However, bookings include the following conditions cannot be purchased on JAL website. Please contact JAL Call Center for your requests.

• When an infant or a child travels unaccompanied(*1)
• When purchasing a child fare for an infant occupying a seat
• When a passenger requires more than one seat, etc.

• *1 Flight tickets for infants who will be accompanied by an adult (above 12 years old) traveling in the same class of service on all flights in the itinerary can be purchased on JAL website following booking by phone.
  When an infant or a child does not travel in the same aircraft or class of service as an adult for at least one flight segment of a trip, the trip is considered to be without an adult. (This includes situations in which the adult uses an award ticket and a ticket is purchased for the infant or child.)

To Page top

Which itineraries can be purchased?

Itineraries meet all the conditions listed below.

1. The itinerary was booked on JAL website on either PC or smartphone site
2. The major international flight segments of the itinerary are consist of JAL group flights

• *Notices
  Some bookings including upgraded flights with JMB awards cannot be purchased.
  Itineraries with open sector cannot be booked and purchased.
  To comply with the U.S. transportation rules, for itineraries from the U.S. to the U.S. (including Hawaii and Guam) via Japan (*), at least one international flight is required to be operated by a U.S. carrier.
  *Including itineraries regarded as "via Japan" by the U.S. authorities.

For details, please contact JAL Call Center.
Even when above conditions are met, it may not be possible to purchase for reasons such as the system being unable to perform automatic fare calculation. Fares that cannot be purchased on JAL website can be purchased at JAL International Reservation and Information.
Please click here to contact your local JAL Call Center

To Page top

Purchase deadline

Reservations and purchases are possible until 11:59 pm on the day before the flight, or up to 6 hours prior to departure for late-night flights departing after midnight.
When requesting fares that have a purchase deadline, please complete your request within each fare's purchase deadline.

To Page top

Payment

The following payments are accepted on JAL homepage:

JALCARD, Visa, MasterCard, American Express, Diners Club International, JCB, UATP, ALIPAY, UnionPay

* ALIPAY and UnionPay can only be used for a new booking, not supported for a change or a cancellation of your reservation. If you wish to change or cancel your reservation which was settled by ALIPAY or UnionPay, please contact JAL Call Center for your requests. (Ticketing service fee may be applied). Thank you for your understanding.

Transactions will be settled in the local currency(*) and foreign exchange fees may apply based on your credit card. For details, please contact your card issuer.
* Transactions will be settled in U.S. dollar for Central and South America, Philippines and Vietnam departure, and Euro for Russia and United Arab Emirates departure.

Due to exchange rate fluctuations, the converted amount may differ from the charge amount from credit card company.
For passengers using JAL card, the price of tickets purchased in foreign currency will be converted into Japanese yen by the method specified by Japan Airlines.

For secure online purchase

When you purchase a ticket with your credit card through our website,you may be required to enter your personal password on a secure page for authentication to complete the online purchase.

What is Authentication by Security Code?

What is Security Code?

To Page top

How to receive e-ticket

• Email or JAL website. The e-ticket will be sent by email to the designated email address. Please present it when check-in at the airport. Also, you are able to print your e-ticket on JAL website. Please click here for more information regarding e-ticket.

To Page top

Issue a web receipt

• Web receipt is available online. Please click here for more details.

To Page top

Important Notices

• Please register a phone number which enables us to reach you prior to the departure and during your travel. (Registering your phone number is required for JAL to contact you for flight irregularities. If your itinerary involves flights operated by other airlines, the operating airlines may contact you directly.)
• The content noted on the JAL Webpage including the flight schedule and aircraft type is subject to change without notice. Also, your reserved flight may be cancelled due to circumstances out of our control. We thank you for your understanding.
• For passenger flying US, Canada, or Australia routes, your reservation records may be subject to inquiry by the local authorities.
• Notice regarding fuel and insurance surcharges for international flights
  The JAL Group includes a fuel surcharge and an insurance surcharge on all international tickets.
• For passengers flying US routes (excluding Guam) including transit.

  ■ Even passengers whose nationality applies to the Visa Waiver Program must hold a machine-readable passport to board a connecting flight in the US (excluding Guam) or to enter the US.
  Passengers not possessing a machine-readable passport must obtain a visa. For more details,click here.

• For passengers entering the US including Hawaii and Guam
  In addition to the information provided in the passport, passengers entering the US (including Hawaii and Guam) are required by government regulation to submit the following information through the airline in advance. For more details,click here.
• Please make sure to read "Conditions of Carriage" before making reservation, payment, or purchase.
• Tickets are non-transferrable. The name on the ticket cannot be changed after issuance.
• Tickets must be used in the right sequence shown in the itinerary from the place of departure through any agreed stopping place to the final place of destination. A ticket is no longer valid if a passenger does not use all the coupons in the sequence provided in the ticket.
• Some countries require a minimum validity on a visa or passport for entry. Passengers are responsible for preparing all travel documents and/or other requirements for the countries of their travel in advance.
  Passengers who purchase a flight ticket on the JAL website will receive a confirmation email or an "eticket itinerary/receipt" email. In rare cases, these emails may not be delivered depending on the user's email setting. If you do not receive yours, please contact us.

To Page top

Cookie settings

To use the functions of the JAL Website in a computing environment with limited cookie use, your browser options should be set to always accept cookies from the following URLs (addresses):

• https://www.jal.co.jp/

Instructions for Internet Explorer version 11

1. 1. From the Tools menu, select Internet options.
2. 2. Click the Privacy tab and click the Sites button.
3. 3. Input the URL above into the Address of Web site section one at a time, clicking the Allow button after each one.
4. 4. Once the URL above are registered, click the OK button.

To Page top